Global Service Desk Supporter

Stellennummer: 2023111605


  • 1st and in some cases 2nd level support within an international Global Service Desk
  • Receiving and processing incident reports and inquiries primarily via telephone and e-mail
  • Documentation of open incidents and requests
  • Preliminary analysis of incidents
  • Resolve simple incidents remotely
  • Forwarding incidents and initiating the necessary escalation procedures
  • Monitoring open incidents and requests
  • Willingness to work in shifts and on holidays


  • Several years of experience in 1st level support, either in an IT Service Desk or ICT
  • Sound knowledge of Microsoft technologies (Windows 10, Microsoft Office 2016, Sharepoint)
  • ITIL 4 Foundation
  • Very good knowledge of English

Nice to have

  • Experience in 2nd level support
  • Experience in a bank or in financial services


  • Good analytical, communication and coordination skills
  • Team player and service-oriented personality
  • Willingness to learn
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