Senior Requirements Engineer CRM

Stellennummer: 2022051102

Responsibilities

  • Requirements gathering in banking CRM with a focus on MS Dynamics CRM
  • Support a large international CRM system integration project including the migration from on-premise to Azure cloud
  • Lead workshops with key SME
  • Document functional and non-functional requirements
  • Gap analysis, data analysis and migration analysis
  • Create use cases
  • Create CRM mock-ups, CRM data models and CRM security role models
  • Elaborate on DevOps Feature files for testing automation together with QA and DEV team
  • Lead functional testing with SME during UAT phase
  • Act as point of contact for SMEs, developers, QA team, L3 support team

Requirements

  • Senior Requirement Engineer with exposure to CRM and Digital Products
  • Experience in Agile projects including epics, use cases, user stories, acceptance criteria, backlogs, customer journeys etc.
  • Experience in digital CRM systems, CMS, digital marketing, portals, mobile solutions and social media
  • Experience in application integration projects
  • Fluent in English

Nice to have

  • Experience with MS Dynamics or Salesforce CRM
  • Experience with Confluence and JIRA
  • Exposure to wealth or asset management
  • Exposure to D365 Power Platform and Azure
  • Experience with MS PowerBI

Personal skills

  • Strong communication skills
  • Excellent analytical and problem-solving skills
  • Methodical and structural approach
  • Pragmatic and pro-active approach
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