Technical Architect ServiceNow

Stellennummer: 2021112202

Responsibilities

  • Architectural support of the IT Service Management platform, products and tool suite
  • Provide end to end product architecture to ensure the consistency of detailed designs and developments
  • Identify issues between the strategic architecture and vendor solution implementation
  • Understand workflow processes and translate designs to prototypes (in close cooperation with process owners and test team)
  • Advise and guide on technical knowledge, methodolgy and framework, data integration and data flows, Enterprise Architecture and software development and coding
  • Document reference architectures, design patterns and providing technical gap evaluation of requested functionality
  • Evaluate new features and new capabilities

Requirements

  • Several years of experience in professional IT service management
  • Several years of experience as a Subject Matter Expert in ServiceNow
  • Understanding of software architecture principles (specifically for portals, web sites and system integration projects)
  • Solid understanding of ITIL
  • Fluent in English

Nice to have

  • ServiceNow certifications
  • Experience in ServiceNow Security Operations modules
  • Experience in ServiceNow Integrated Risk Management modules
  • Strong knowledge of CMDB/CSDM data model in ServiceNow
  • German language skills

Personality

  • Excellent analytical and communication skills
  • Team- and customer oriented personality
  • Good problem solving skills
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