IT Solution Architect ITSM Portal



  • Solution architect and lead engineer for a new IT Service Management request fullfilment portal solution to order software, user rights and other objects
  • Gather requirements from different stakeholders and propose use cases
  • Design the order portal solution
  • Define interfaces definitions
  • Integration of existing order portals to the new solution
  • Conceptual design of the data modell
  • Ensure delivery of artefacts defined along the project methodology (blueprint- and infrastructure designs, security concepts etc.)





  • Several years of experience as solution architect or lead engineer
  • Hands-on experience in software development (agile)
  • Experience with ServiceNow or MicroFocus SMA-X ITSM portal solutions
  • Understanding of IT Service Management (ITIL)
  • Fluent in English

Nice to have

  • German language skills
  • Certifications regarding ServiceNow or MicroFocus SMA-X
  • Experience with AngularJS and agile development methods
  • Certifications in ITIL, Requirements Engineering or ISTQB testing


  • Excellent analytical and communication skills
  • Team- and custom oriented personality
  • Good problem solving skills


Ihr Berater:
Thorsten May